Frequently Asked Questions
You got questions, we've got answers! Here is a list of questions we get asked a lot. Feel free to contact us if the information you seek is not here.
Ordering
- Does NOOBIE.com.au accept phone, fax or email orders?
- I didn't see an order confirmation page. Was my order submitted successfully?
- I think I may have accidently placed a duplicate order. What should I do now?
Payment
Shipping
- How do I get a tracking number for my order?
- My tracking number is not working. What should I do?
- I was not home when my parcel was delivered. What should I do?
Products
- I would like to order an item that is not listed. What should I do?
- Does NOOBIE.com.au match prices?
Returns
- Is it mandatory to have an RMA number in order to return a product to NOOBIE.com.au
- What address should I send my returns to?
- How do I get a Return Merchandise Authorization number?